FAQs

Clear answers to help you take your next steps

Explore our frequently asked questions for early-stage business owners in London and across the UK, designed to give you clear answers, practical guidance, and the confidence to move forward.

Our Customers

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"Amazing Designs and Quality Work!"

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John Doe
CEO, Acme Inc.

Frequently Asked Questions

What services do you offer?

We provide structured digital marketing services. This includes logo creation, website design, social media content, and blog writing. Final decisions remain your responsibility.

Who do you work with?

We work with new business owners in the UK who are starting from scratch and need support setting up their business from the beginning. We also work with existing business owners who are looking to set up a new business or refine an existing one.

Can you help me if I’m starting from scratch?

Yes. We can support individuals who are starting from the very beginning.

What results can I realistically expect?

You can expect support in setting up your business and building a clear and professional online presence, including your logo, website, and content. Results such as leads, sales, or growth will depend on your business, your offer, your level of participation, and external factors such as your industry and the wider economic environment. While outcomes cannot be guaranteed, our aim is to give your business a strong foundation and the visibility needed to support growth over time.

How long does it take to see results?

Timeframes vary. We work in structured stages, with each stage taking no more than one calendar month. While some early progress may be seen sooner, we generally work towards a six-month timeframe to build a solid foundation and consistent visibility. Results will depend on your responsiveness, level of engagement, your business offering, and external factors such as your industry and the wider economic environment.

Do I need a website before working with you?

No. We also work with business owners who are starting from scratch and do not have an existing website.

Will I need to provide content, or do you handle everything?

For your website, you can provide content or we can assist based on the information you give us. 

How involved do I need to be in the process?

You will need to be actively involved. This includes providing information, responding to questions, and reviewing what is created.

What makes your agency different from others?

We offer a structured, all-in-one approach for business owners, combining done-for-you services such as branding, website design, and content.

How much do your services cost?

Our plans start from £750 per month, depending on the level of support you choose.

Are there any contracts or minimum commitments?

Yes. We offer our services on a monthly rolling contract basis.

Do you offer ongoing support or just one-off services?

We primarily offer ongoing support. 

How do you communicate and provide updates?

All communication is handled via email to ensure clarity and a written record.

Can you guarantee results?

No. We do not guarantee results such as sales or revenue.

Do you offer refunds?

All payments are non-refundable, due to the nature of the services and the resources allocated, including staffing and time. Full details will be outlined in your agreement before you proceed.

What happens after I get started?

Once payment is made, we will send you a set of questions via email. Your responses will guide the setup process, and we will begin work based on the information provided.

How quickly can we get started?

We can begin shortly after payment is received and once we have the required information.

What do you need from me before we begin?

At minimum, you will need a business idea and the ability to register and operate a business lawfully. After payment, you will provide further details to our team.

Will I own everything that’s created for my business?

Yes. You will own the final deliverables created for your business, such as your logo, website, and content.

Do you work with clients outside the UK?

Yes, we can and sometimes do.

What happens if I miss a step or delay my part?

Each stage is typically allocated one calendar month. Delays in providing information or approvals may affect timelines, and we ask that you inform us in advance if you expect to be unavailable. Delays may also result in late payment charges and, in some cases, termination of the agreement as outlined in your contract.

Can you work with my existing website or systems?

In rare circumstances and under certain conditions, we may consider this, but this is not a standard part of our service and would be assessed on a case-by-case basis.

Will my business be fully set up and ready to go?

Our aim is to support you in getting your business set up and ready to launch with a clear and professional online presence. We handle areas such as your website, social media accounts, and content, while you remain responsible for the overall running of your business.

Ready to Grow Your Business with Intent?

We provide business support services for small business owners in the UK, helping you with structured setup, a strong online presence, and ongoing visibility. Based in London, England, we handle the work that needs to be done while keeping everything clear and organised, so you are supported at each stage and can move your business forward with confidence.

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